InsightHub VoiceFor hotels & guesthousesThe phone rings — and reception is with a guest.
The AI phone assistant for your property answers every call, during the check-in rush and after reception closes: it answers questions about rooms, rates, breakfast, arrival and parking, takes booking requests with dates and party size — and only brings reception to the phone when it really needs them.
On the phone in three steps.
No new phone system, no training. Your number stays, the assistant joins — and your booking system stays your booking system.
Forward your number
Forward your property's number to the assistant — when nobody picks up, outside reception hours or permanently. Your own numbers and phone systems connect over SIP.
Set up togetherConnect rooms and house info
Room types, rates, breakfast, arrival, parking and house rules come from your website and documents. With WP PMS connected, the assistant also knows capacity and free dates.
We take care of itSet the greeting and go live
How the assistant introduces itself, how it speaks and when it hands over to reception — you decide, with a template from us. Then it answers the first call.
Template includedThe same assistant also answers guest questions on your website and via WhatsApp — one knowledge base, every channel.
A call the way your guests experience it.
A Sunday-evening call, when reception is closed. Rooms, rates and availability come from the data you connected — the assistant invents nothing.
What the assistant takes off your hands.
Most calls at a property are the same ten questions. The assistant takes exactly those — and you decide when it hands over to reception.
Answer room questions
Room types, occupancy, amenities and rates — including breakfast, extra bed or dog. With WP PMS connected, also what is free in the requested period.
Booking request as an inquiry
Name, dates, party size and callback number land as an inquiry in InsightHub — with source “Voice”. If you want, a text message with the link to your booking page goes out right after the call.
Reachable around the clock
Sunday evening, public holiday, in the middle of the check-in rush: the assistant picks up instead of the guest reaching voicemail — or calling the property next door.
The same questions, every day
Check-in and check-out times, breakfast hours, parking, pets, arrival by train or car, cots — answered from the house information you provided, not from memory.
Transfer to reception
Regular guest, complaint, group request: on request the assistant transfers to reception or notes a callback with name, number and concern.
Every call documented
Each conversation appears as a text transcript with the request, the answer and the number — without audio recording. Your team can get a text summary after every call.
Connected to what you already use.
Your booking system stays the single source of truth. WP PMS connects natively, other systems over API or MCP — what the assistant says on the phone comes from your data.
In short.
Does the assistant book the room directly?
No. It takes the request with dates, party size and contact details, creates it as an inquiry and, if you want, sends the link to your booking page by text message. The booking happens in your system — by the guest or by reception. That keeps your availability correct at all times.
Does the assistant know which rooms are free?
Room types, amenities and rates it always knows. With your WP PMS connected, it can also check what is available in the requested period. Without that connection it names rooms and rates and notes the request — it never invents availability.
Does the assistant sound like a human?
It speaks naturally, in short sentences, with a voice of your choice — and introduces itself as the AI assistant of your property. That disclosure has been mandatory since August 2026 (EU AI Act, Art. 50) and is built into the greeting. Your guests know who they are talking to, and can reach reception at any time.
What if someone wants to speak to reception?
Then the assistant transfers the call — or, if nobody is available, notes a callback with name, number and concern. Your team sees the conversation as a transcript and can receive a text message with the summary.
Does the assistant speak English?
German and English are prepared; greeting, voice and conversation rules are set per language. Further languages we set up on request.
Do I need a new phone system?
No. Your property's number stays. You forward calls when unanswered, outside reception hours or permanently; your own numbers and phone systems connect over SIP. Setup takes minutes and can be reversed at any time.
What does the phone assistant cost for my property?
InsightHub Phone costs €89 per month net, including one phone number and 1,000 call minutes; additional minutes €0.10 or as a pack. Website chat and inquiry management are included. Details and a comparison with other providers are in the price comparison.
Your property's assistant — on the phone within a week.
Short form, reply within one business day. We sort out the number, room data and house information — and you hear the assistant with your own details before a single guest reaches it.
- 1Submit the form — your website and booking system are enough.
- 2We get back to you within one business day and set up rooms, rates and house information.
- 3Activate the forwarding — the assistant takes the first request.
🔒 GDPR-compliant — hosting and AI processing in Europe, no audio recording.
The guest assistant on your website.
The same knowledge that answers on the phone also answers guest questions on your website — with room cards and a link to the booking.