InsightHub VoiceFor florists & flower shopsThe phone rings — and you are with a customer.
The AI phone assistant for your flower shop answers every call, even with a bouquet in your hands: it takes orders with occasion, budget and pickup time, answers questions about delivery and opening hours — and only brings you to the phone when it really needs you. On Valentine’s Day and Mother’s Day too, when it never stops ringing.
On the phone in three steps.
No new phone, no training. Your number stays, the assistant joins — and every order reaches you, not your voicemail.
Forward your number
Forward your shop number to the assistant — when you do not pick up, after closing or permanently. We set it up together with you in a few minutes.
Set up togetherAdd your range and rules
Price ranges for bouquets, delivery area and time slots, order cut-off, opening hours and holiday rules are stored; on request availability comes from your webshop or POS. We set up the connection.
We handle itSet the greeting and go live
How the assistant answers, how it speaks and when it brings you to the phone — for funeral flowers or weddings, say. You decide, with a template from us. Then it takes the first order.
Template includedOn request the same assistant takes orders via WhatsApp and on your website too — one order list, every channel.
Two calls the way your customers experience them.
Two Friday-afternoon calls while bouquets are being arranged: an order the assistant takes in full — and a funeral it hands over to you. Prices, pickup times and rules come from what you set — the assistant makes nothing up.
What the assistant handles for you.
Most calls to a flower shop are orders and delivery questions. Those are exactly what the assistant handles — and you decide when it brings you to the phone.
Take orders
Occasion, budget, colours, pickup or delivery, card message, name and number — the assistant asks for everything you need to arrange it and creates the order for you.
Answer delivery questions
“Do you deliver to the 19th district?”, “How late can I order for tomorrow?”, “Saturday morning too?” — answered from your delivery area, time slots and cut-off.
Availability and prices
“Do you have peonies?”, “What does a bridal bouquet start at?”, “Do you do dried flowers?” — answered from your range and price ranges, not from memory.
Absorb the peak days
Valentine’s Day, Mother’s Day, All Saints: the phone rings non-stop while you arrange. The assistant takes any number of calls at once — no busy tone, no lost order.
Hand over funerals, weddings and events
For funeral flowers, weddings and corporate events the assistant takes occasion, date and contact and hands over to you — gently, without quoting prices. You call back prepared.
Log every call
Every call appears as a conversation with request, order and number — in the evening you see what was ordered for tomorrow and who is still waiting for a callback.
Connected to the tools you already use.
Every order lands where you work. By email or WhatsApp instantly, in your webshop and POS via API or webhook — what the assistant promises on the phone ends up in your order list.
In short.
Does the assistant sound like a human?
It speaks naturally, in short sentences, with a voice of your choice — and introduces itself as your shop’s assistant. Your customers know who they are talking to and can reach you at any time if they wish.
Can it really take an order?
Yes. It asks for occasion, budget, colour wishes, pickup or delivery, card message, name and phone number, and confirms everything at the end. The order reaches you immediately — by email, WhatsApp or in your system. Payment at pickup, at the door or by payment link.
What about Valentine’s Day and Mother’s Day?
That is exactly what it is for. The assistant takes any number of calls at once, knows your order cut-off and delivery slots for the day and politely declines what is no longer possible — while you arrange instead of answering the phone.
And funeral flowers?
Those it hands over to you. The assistant recognises the occasion, gently takes the date and contact, quotes no prices and promises a personal callback. How it expresses itself is up to you in the prompt.
Do I need a new phone or a new number?
No. Your shop number stays. You forward calls to the assistant when you do not pick up, after closing or permanently — setup takes minutes and can be reversed at any time.
What does the phone assistant cost for my shop?
The price depends on call volume. After a short conversation we quote a fixed monthly amount — no setup surprises, cancellable monthly. It usually pays for itself with the orders of a single peak day that would otherwise have been lost to the busy tone.
Your phone assistant — on the line before the next peak day.
Short form, reply within one business day. We clarify phone number, range, delivery area and cut-off — and you hear the assistant with your own rules before a single customer reaches it.
- 1Send the form — website and type of shop are enough.
- 2We get back to you within one business day and store your range, price ranges, delivery area and cut-off.
- 3Activate forwarding — the assistant takes the first order.
🔒 GDPR-compliant — hosting and AI processing in Europe.